Customer Care Reps - Work from Home Permanently!

BMC HealthNet Plan - Springfield, MA | Wed, 27 Jan 2021 06:43:21 GMT

Responds to a high volume of incoming calls (call length can vary widely from 5 minutes to 45 minutes or more). Employs strong interpersonal skills in order to handle difficult calls courteously and professionally. Documents calls in accordance with departmental policies. Own the interaction with callers by delivering outstanding service as a means to build loyalty, improve retention, and satisfy

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