Call Center Team Lead – Remote

They will use their expertise to assist in the resolution of inquiries from call center sales and customer service representative as well as Viking guests.

Air Customer Service Specialist - Remote

Air Customer Service Specialist- Fully Remote. The successful Air Travel Advisor will have extensive experience and a track record of success as a luxury travel…

Sales Representative

Handle inbound sales calls from consumers, identify their needs, make recommendations, review the. Benefits of a Viking cruise and close the sale.

Human Resources Generalist

Administer human resources policies and programs, balancing employee advocacy and business operating needs. Build credible relationships with Business Leaders…

Revenue Management Analyst

The position reports into the Manager of Ocean Revenue Management. The Analyst will be responsible for influencing and supporting the yield management strategy…

Customer Service Supervisor

Viking Cruises is seeking an experienced customer service supervisor with supervisory and customer service experience for our high-volume Boston call center.

Workforce Management Scheduler

The Workforce Management Scheduler is responsible for implementing workforce strategies to ensure the proper operational staffing of the Sales Center.

Genesys Analyst

Our Sales Planning team is looking for a team member to dive into customer journey touchpoints then create dashboards and reports that offer insight into the…

Contact Center Analytics Manager

They will work closely with stakeholders to identify business needs then communicate project timelines and updates on the requested dashboard, report, or…

Workforce Management Supervisor

The Workforce Management Supervisor will play a key role in ensuring the team is meeting their Service Level goals. Ensure workforce policies are adhered to.